Frequently Asked Questions

General Enquiry (For Consumers)

General Enquiry (For Agents)

Go Pro Tools

Apps

Transaction Data  

 

General Enquiry (For Consumers)

What is your customer service help line?

You can contact us at support@theedgeproperty.com.sg or call us at +65 6232 8622 or CHAT with us. Our customer support hotline is open Mondays to Fridays, 9am to 5.30pm. We are closed on weekends and public holidays.

I am looking to Buy/Rent a property but can't find what I want, are you able to assist me?

Please provide us with the details HERE. We will help you narrow down your searches and give you the recommendations within 48 hours.

How do I go about signing up for your newsletter?

You can click HERE to sign up for our weekly newsletter.

As a home owner, are we able to advertise on your portal?

We regret only salesperson with valid CEA licence will be able to list their property listing on our portal.

What's my home worth?

You can use Edge Fair Value to check on indicative valuation price for your property: http://www.theedgeproperty.com.sg/analytic/edgefairvalue.

I'm only interested in new launches and new properties, where do I begin?

Check out our new launch page here 

 

General Enquiry (For Agents)

How do I go about changing my email address and mobile number?

CHAT with us!

How can I check if I have an account with The Edge Property?

CHAT with us!

I am not able to login to my account, what should I do?

CHAT with us!

I have forgotten my password. How can I reset it?

You can request to reset your password HERE.

How much do you charge for property listing on your portal?

Salesperson are able to list up to 500 property listing with unlimited reposting credits for free.

I am an agent, how do I create a new listing on your portal?

To create Listing:

  • Step 1: Login in to your agent account
  • Step 2: Go to Agent Dashboard
  • Step 3: Click +New to create new listing

Do check out this link to watch the tutorial on how to list your property: https://www.youtube.com/watch?v=JlmK6K9agnU.

Alternatively, you can also download our agent app to create or manage your listing.

Am I able to list commercial / industrial property on your portal?

Yes, you are able to list both commercial and industrial property listing.

I'm facing some difficulties to create/edit a listing, what should I do?

CHAT with us!

I've published my listing but I'm not able to locate it under property search (or the listings are not at the top), why?

Listings are ranked based on its quality and how recent they are updated. A good quality and recently updated listing will be ranked higher than others.

Is it possible to import my listing from other source?

Login to your agent dashboard and click the 'Sync with Other Portals' button.

How do I repost my listing?

There is a repost button under operations when you view your Active Listings under Agent Dashboard. Select the listing(s) you wish to repost and click the "Repost" button.

Do you conduct any training?

Please visit http://www.theedgeproperty.com.sg/events/2 to sign up!  

 

Go Pro Tools

What's the difference between The Edge Property & Squarefoot Research?

For $30 more, you get new tools at The Edge Property such as HDB MOP and unlimited floor plans (private condos). We also give you a 1-Year Squarefoot subscription for free when you sign up for our Edge Property Go Pro account.

Find out more details or subscribe our Edge Property Go Pro package at: http://www.theedgeproperty.com.sg/subscribe

How do I sign up for GO PRO account?

You can find out more details or subscribe our Go Pro package at: http://www.theedgeproperty.com.sg/subscribe

How can I proceed to sign up as a GO PRO user if I do not have a PayPal account?

You can make cash payment our office at 150 Cecil Street #13-00 Singapore 069543.

Alternatively, you can issue the cheque to "THE EDGE PROPERTY PTE LTD" and mail it our office address stated above. Remember to indicate your Name and your mobile number on the back of the cheque.

How long does it takes to activate a GO PRO account?

It will be an immediate activation for Paypal payment. For other mode of payment, the account will be activated when payment is received.

I have sign up for the GO PRO account but I'm not able to login, why?

CHAT with us!

Can I combine my GO PRO and Squarefoot login account?

We regret this option is not available. You have to login separately to access individual platform.

Is GO PRO available on Apps?

Yes, it's available for download on both App Store and Google Play.

Why am I not able to use the features under Pro Tools?

You will need to be a GO PRO subscriber to use the features listed under Pro Tools.

Where can I obtain a copy of the floor/site plan of a property?

You can get the floor plan (currently available for Condominium only) by using the Home Report under Pro Tools. The floor plan will come together with the Home Report which will be email to you.  

 

Apps

Where can I download your App?

You can download them from App Store and Google Play.

Is it possible to create listing from App?

Yes, you can download our Agent App to create and manage your listing.

How do I create a listing using App?

To add listing via phone:

  • Step 1: Ensure you have downloaded our Agent App
  • Step 2: Login to your agent account
  • Step 3: Tab on the + icon on the top right corner to add new listing
  • Step 4: Fill in the address and select the property from the drop down list.

Lastly, fill in the rest of the detail of your listing. Remember to click publish once you are ready to make your listing live.  

 

Transaction Data

Where can I obtain the transaction data for residential, commercial & industrial property?

You can use Research to check past transaction data for residential property: http://www.theedgeproperty.com.sg/analytic/main.

Does your sales transaction data come with unit number?

Yes, it does. However the unit number is only visible to our GO PRO subscribers only.

Do you provide rental transaction data with unit number?

Not at the current moment.

How can I check for the current market price for my property?

You can use Edge Fair Value to check on indicative valuation price for your property: http://www.theedgeproperty.com.sg/analytic/edgefairvalue.

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